How to develop the emotional intelligence of your employees through various concrete situations.
Work & Feelings
A Game dealing with emotions
Using your emotions as a strength is not easy for everyone. This game will help you to understand where emotions come from, how to manage them, how to practice caring communication and how to identify the cognitive biases coming into play in many situations.
You have been chosen by your managers to become a member of Elmo Ticon’s highly qualified team, dedicated to customer service!
His team is famous for its technical and emotional skills when handling human relationships. To pass the entrance exam, you will have to choose between several fields: non-violent communication, cognitive bias and/or clients’ uneasiness.
Over the course of the game, you will thus meet various characters with a strong personality, and to choose the appropriate actions to move forward and to be finally accepted in Elmo’s team!
A moderator sent over by Elmo Ticon discusses the rules of the mission, and the points to watch out for during the scenario for the teams, both in terms of gameplay and technology.
Once the game begins, the teams have a tablet as the game board and a briefcase with all the clues needed to solve the challenges.
The moderator discusses the content created by the teams and a joint debriefing by team is organised. This helps participants to understand as a group the best attitudes to take based on the customer situations experienced in the game.
Agent Elmo Ticone has prepared a number of questions to master emotions and join the Vice Versa team. The first challenge is to open the briefcase.
It’s time for you to play!
As we will see, emotions are pervasive in daily working life… I think it is important to analyse your own state today!
Before you start, how do you feel, as a group?
Do you understand how our brains work? I mean, on an emotional level…
Do you know where the word “emotion” comes from?
Hint: It’s time to get some air!
Get some help from the “Cognitive Bias” map!
You will have to find the missing words…
You have three minutes!
It’s a Thursday afternoon, and you’re receiving a call. It is Mr Terror, who is getting angry as the conversation goes on, because he’s not getting what he wants.
He’s threatening you! Listen to the audio message by tapping the top right corner of the screen.
Do you know the derivation of the verb “to accompany”? You will have to look into your briefcase to find a solution.