How to capitalize on the emotional intelligence of your employees through situations
Works & Feeling
01 The Concept
Using your emotions as a resource is not a given for everyone. This game helps to understand where emotions come from, how to manage them, how to practice caring communication and how to understand the cognitive biases which come into play in many situations.
02 General Information
03 The Pitch
You have been chosen by your managers to become a member of Elmo Ticon’s highly qualified team!
This team is recognized for its technical and emotional skills in handling human relationships.
Over the course of the game you will meet various characters and will have to choose the appropriate actions to go forward in the game.
A moderator sent over by Elmo Ticon discusses the rules of the mission, and the points to watch out for during the scenario for the teams, both in terms of gameplay and technology.
Once the game begins, the teams have a tablet as the game board and a briefcase with all the clues needed to solve the challenges.
The moderator discusses the content created by the teams and a joint debriefing by team is organised. This helps participants to understand as a group the best attitudes to take based on the customer situations experienced in the game.
04 In Immersion
Agent Elmo Ticone has prepared a number of questions so that you can take on the various challenges proposed and join the Vice Versa team. The first challenge is to open the briefcase.
Your turn to play now!
Because, as we will see, emotions are ever-present in work life, I think it is important to take stock of yours today.
Before you start, how do you feel, as a group?
Do you understand how our brains work? I mean, on an emotional level.. Do you know where the word “emotion” comes from?
Hint: It’s time to get some air!
Get some help from the “Cognitive Bias” map!
You will have to find the missing words…
You have three minutes!
It’s a Thursday afternoon, and you’re working on the phone. You are having a conversation with Mr Terror, who is getting angry as the conversation progresses, because he’s not getting what he wants.
He’s threatening you! Listen to the audio message by tapping the top right corner of the screen.
Do you know the derivation of the verb “to accompany”? You will have to go through your briefcase to find a solution.